Privacy policy

Last updated: December 20, 2025

ZipFlex operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. ZipFlex is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified information.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details such as name, billing address, shipping address, phone number, and email address

  • Financial information such as payment card details, transaction details, form of payment, and payment confirmations

  • Account information such as username, password, preferences, and settings

  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Communications including messages sent to customer support

  • Device information such as IP address, browser type, device identifiers, and network information

  • Usage information relating to how you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services

  • Automatically through cookies and similar technologies when you visit or interact with our website

  • From service providers who help us operate the Services

  • From business partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications and display relevant advertisements based on your activity, purchases, or interests. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To authenticate accounts, protect transactions, detect fraud or malicious activity, and maintain a secure shopping environment.

Communicating With You

To provide customer support, respond to inquiries, and maintain our business relationship.

Legal and Compliance

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, analytics, fulfillment, customer support, and hosting)

  • With marketing and advertising partners to provide personalized ads, subject to your rights and preferences

  • When you request or consent to such disclosure

  • With affiliates or within our corporate group

  • In connection with a business transaction, legal obligation, or to protect the Services and our users

Relationship With Shopify

The Services are hosted by Shopify. Information submitted through the Services is transmitted to Shopify and may be processed in countries other than your own. Shopify may process personal information to provide and improve its services.

To learn more about how Shopify uses personal information and your rights, visit:
https://privacy.shopify.com

Klarna as a Payment Provider

To offer Klarna payment methods, we may share certain personal data (such as contact and order details) with Klarna during checkout. Klarna acts as an independent data controller and processes your personal data according to its own privacy policy, available at:
https://www.klarna.com/international/privacy-policy

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We implement reasonable security measures, but no system is completely secure. Information retention depends on factors such as legal obligations, account maintenance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Accessing your personal information

  • Requesting deletion or correction

  • Data portability

  • Opting out of targeted advertising

  • Managing marketing communications

EU and UK residents may also have rights related to objection, restriction, and withdrawal of consent.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process personal information, you may contact us or lodge a complaint with your local data protection authority where applicable.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and the “Last updated” date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: support@zipflex.co
Address: 75 East 3rd Street, Sheridan, WY, 82801, United States

For the purposes of applicable data protection laws, ZipFlex is the data controller of your personal information.